Title: Helpdesk Administrator/ Planner

Location: Dagenham

Salary: 28,000

Days/ Hours of work: Monday - Friday, 08:00 - 17:00

Benefits

On-site parking
Full in-house training
Strong company culture
Clear progression opportunities
Regular team socials
28 days of annual leave (inclusive of public holidays)
Annual reviews

The company

An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service.

Duties

Logging and managing all new work orders and acting as first point of call to clients.
Planning engineer's diaries daily, ensuring jobs are attended to within SLA'S provided by the client.
Ensure all jobs are up to date on the company system and with the customer.
Creating Risk Assessments and organising permit to work forms when required.
Booking in jobs/out off hours work with the customer/facilities companies
Liaising with engineers and informing them of their planned work throughout the week.
Chasing contractors and Issuing paperwork to clients and uploading to client specific portals.
Hiring Plant when required.
Managing the main helpdesk inbox, answering general queries and diverting emails to different teams as and when required.
Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records.

The ideal candidate

Previous facilities experience is preferable
Previous Planning and Helpdesk experience desirable.
Knowledge of MS suite including Excel and word
Can work independently and proactively
Strong organisation skills
Flexible and open-minded
Strong relationship building skills
A professional telephone manner
Great at problem-solving

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.