Desktop Supervisor

As a Desktop Supervisor, working for a main contractor within the Social Housing Sector you will oversee the daily operations of the operatives to ensure efficient and effective resolution the day to day reactive maitnenance. You will play a crucial role in supervising activities along with daily whip allocations and SOR code efficiency.

• Assign tasks, monitor performance, and conduct regular team meetings.
• Develop and implement desktop management policies and procedures.
• Collaborate with other IT teams to ensure seamless integration and support of systems.
• Maintain up-to-date knowledge of industry trends and technologies.
• Prepare and present reports on team performance.
• Review and manage responsive repairs and voids jobs via the Dynamics system from job creation to completion Technically assess reported repairs to ensure correct scope, trade, priority, and M3NHF 7.2 SOR codes
• Challenge incorrect diagnostics, over-specification, or non-compliant job requests
• Ensure all jobs meet social Housing repair standards and specifications Commercial & SOR Control
• Apply and validate works in accordance with M3NHF Schedule of Rates v7.2
• Identify and manage variations with clear justification and approval
• Ensure completed works are supported by appropriate evidence Carry out desktop quality checks to reduce recalls and complaints
• Act as desktop liaison between operatives, supervisors, schedulers, and management
• Provide technical and commercial guidance to teams
• Support schedulers with sequencing and trade allocation
• Assist with resolution of access and customer issues Systems & Data Accuracy
• Maintain accurate and auditable records in Dynamics
• Ensure job statuses, notes, and costs are up to date
• Support continuous improvement of systems and processes

• Experience in social housing repairs and maintenance
• Strong knowledge of M3NHF Schedule of Rates (v7.2 preferred)
• Experience using Dynamics or similar systems
• Good technical understanding across multiple trades
• Strong commercial awareness and attention to detail
• Desirable
• Experience working on Social Housing contracts
• Previous supervisory or senior administrative experience
• Understanding of responsive repairs and voids processes

If you are interested please call Julianne - (phone number removed)