Real Estate Processing Staff Support

Position Title: Real Estate Processing Staff Support

POSITION SUMMARY   

The Real Estate Processing Staff Support role is responsible for providing administrative and operational support to the real estate processing team. This position ensures the smooth functioning of real estate loan processing by assisting with documentation, compliance, customer service, and other critical tasks. The Staff Support specialist plays a vital role in maintaining efficiency, accuracy, and adherence to regulatory standards in the real estate loan process.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Processing Paid Loans: Manage the processing of paid real estate loans, ensuring all documentation is accurate and properly filed according to bank procedures.
• Handling Denied and Withdrawn Files: Process files for denied and withdrawn real estate loan applications, ensuring compliance with all relevant regulations and maintaining accurate records.
• File Assignment and Document Ordering: Assign loan files to real estate processors and order initial third-party documents to facilitate the loan processing workflow.
• Loan Estimates and Disclosures: Prepare and process loan estimates and preliminary disclosures, ensuring they are accurate and provided to customers in a timely manner.
• Mail Management: Handle incoming mail related to real estate loans, ensuring all correspondence is promptly and correctly processed.
• Document Imaging and Tracking: Image loan documents into the bank’s imaging system and update tracking software to maintain accurate and accessible records.
• Customer Service: Deliver outstanding customer service based on E2 practices, ensuring interactions with internal and external customers are responsive, courteous, and timely.
• Compliance Adherence: Ensure adherence to state and federal regulations as well as all bank policies and procedures, including but not limited to BSA-AML.

MARGINAL FUNCTIONS & RESPONSIBILITIES

• Document Filing and Maintenance: File and maintain documents for retention purposes, ensuring all records are organized and easily accessible for future reference.
• Loan Funding and Closing Fees: Prepare entries and POD (Proof of Deposit) tickets for the funding of new and renewed loans, as well as for closing fees, ensuring accuracy and timely processing.
• Departmental Support: Provide support for other departmental duties as needed, demonstrating flexibility and a team-oriented approach to meet the department’s objectives.
• Additional Duties: Perform other duties as assigned.
• Meetings and Committees: Attend departmental and organizational meetings, and serve on bank committees as required, contributing to broader company initiatives and decision-making processes.

POSITION QUALIFICATIONS

Required Skills, Abilities & Experience

• Education: High School diploma or equivalent.
• Experience: A minimum of two years of general work experience.
• Technical Skills: Proficiency in computers and Microsoft Office, including Teams.
• Work Expectations: Ability to perform routine, repetitive work independently with minimal supervision for long periods of time.
• Typing Skills: Ability to type and use 10-key by touch.
• Organizational Skills: Highly organized and detail-oriented with strong prioritization skills.
• Time Management: Proven time management skills, with the ability to meet deadlines and manage competing priorities effectively.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to clearly convey information and interact with various stakeholders.
• Credit Standing: Credit in good standing.

Preferred Skills, Abilities & Experience

• Experience: Previous experience in banking industry with knowledge of applicable federal and state banking regulations.
• Software Knowledge: Familiarity with Jack Henry Silverlake.
• Loan Documentation Knowledge: Understand loan documentation requirements and processes, enabling accurate preparation and handling of necessary paperwork.

PHYSICAL QUALIFICATIONS

• Extended Computer Usage: Ability to work with computer screens for prolonged periods, maintaining focus and attention to detail.
• Sitting and Standing: Capability to sit or stand for extended periods as required by job duties.
• Mental Focus: Strong mental acuity with the capacity to maintain concentration and attention to detail.
• Effective Communication: Clear speaking and effective hearing abilities for exchanging information in person and via telephone.
• Varied Physical Activity: Frequent need to stand, walk, sit, and use hands for handling objects or operating controls.
• Occasional Physical Tasks: Ability to occasionally reach with hands and arms, climb ladders, balance, stoop, kneel, crouch, crawl, and lift objects up to 50 pounds.
• Office Mobility: Ability to move around the office and between locations as needed.

EQUIPMENT USED              

WORK CONDITIONS

• Professional Office Environment: Work is conducted in a well-maintained, professional office setting with standard office equipment and furnishings.
• Customer Interaction: Roles may involve frequent interactions with both internal and external customers, including in-person meetings and telephone communications.
• Climate Control: The work environment is climate-controlled to ensure a comfortable atmosphere year-round.
• Variable Noise Levels: Noise levels can vary, with some areas experiencing more activity and conversations than others.
• Security and Surveillance: The premises are equipped with security cameras and other measures to ensure the safety and security of both employees and customers.
• Confidentiality: Employees are required to handle sensitive financial information with a high level of confidentiality and discretion.
• Compliance and Regulations: Employees must comply with various regulatory and internal standards, including adherence to rigorous policies and procedures.
• Occasional Travel: The role may require occasional travel between branches, as well as attendance at off-site meetings and training sessions.

Disclaimer:

The job description is intended to provide a general overview of the typical responsibilities and requirements associated with this position. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required for this role. The Bank & Trust reserves the right to amend or modify the job description at its discretion to meet organizational needs or comply with legal requirements.

Equal Opportunity Employment:

The Bank & Trust is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating an inclusive environment for all employees.

Reasonable Accommodation:

The Bank & Trust is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. If you need assistance or an accommodation due to a disability, please contact our Human Resources department.