Description

POSITION SUMMARY

The Resource Manager is a critical role within the Enterprise PMO’s Resource Management Office (RMO), responsible for providing enterprise-wide visibility into resource capacity, utilization, and demand across projects and operational work.

This role enables data-driven decision-making by modeling capacity, forecasting demand, and identifying risks related to over-allocation, delivery constraints, and competing priorities.

The Resource Manager partners closely with Functional Leaders, Project Managers, and Executive stakeholders to ensure that work is aligned to available capacity, supporting predictable delivery and protecting the organization from overcommitment.

This position operates within a federated model, where people management remains with Functional Leaders, while the RMO provides centralized insight, forecasting, and decision support.

Requirements

SUPERVISORY RESPONSIBILITIES

This position does not initially have direct supervisory responsibilities but may provide guidance to project managers, functional managers, and future RMO analysts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Capacity & Supply Management

· Establish and maintain enterprise resource capacity models across functions, roles, and regions

· Track project vs. operational workload allocations (BAU vs. project delivery)

· Incorporate known constraints such as fixed commitments, planned absences, and non-project work

· Maintain planning-level accuracy to support decision-making without unnecessary administrative burden

2. Demand Management

· Ensure all projects include resource demand profiles (role-based and/or named resources)

· Consolidate demand across projects and operational work into a single enterprise view

· Analyze demand by time horizon, function, role, and priority

· Partner with PMs and Functional Leaders to validate demand assumptions

3. Resource Allocation Visibility & Risk Identification

Monitor and report on:

· Capacity vs. demand gaps

· Over-allocation risks

· Resource constraints and bottlenecks

· Identify unsustainable workload patterns and potential delivery risks

· Provide early warning indicators to leadership

4. Decision Enablement & Scenario Modeling

· Develop scenario models (e.g., “If X starts, Y is delayed”) to support prioritization decisions

· Provide data-driven recommendations to:

· Pause, defer, or re-sequence work

· Re-balance resources across portfolios

· Support executive and portfolio governance forums with actionable insights

· Enable informed trade-off decisions without directly assigning resources

5. Governance & Portfolio Support

· Prepare and present inputs for:

· Monthly Portfolio & Capacity Reviews

· Quarterly Capacity Planning sessions

· Ensure alignment between approved work and available capacity

· Reinforce governance principle: work does not start without visible capacity

6. Metrics, Reporting & Insights

· Develop and maintain dashboards and reporting for:

· Capacity vs. demand

· Utilization rates

· Time-to-staff

· Over-allocation risk

· Provide insights to leadership to improve predictability and delivery confidence

· Continuously improve reporting clarity and usability

7. Tooling & Process Enablement

· Configure and manage resource management tools (e.g., Smartsheet Resource Management)

· Maintain resource pools by function, role, and region

· Ensure alignment between tools, processes, and governance model

· Drive adoption through simplicity and value-based use

8. Cross-Functional Collaboration

Partner with:

· Functional Leaders (capacity ownership)

· Functional Managers (allocation decisions)

· Project Managers (demand planning)

· Executive leadership (priority and sequencing decisions)

· Promote transparency and shared accountability for capacity constraints

9. Continuous Improvement & Adoption

· Support phased rollout of RMO capabilities across the organization

· Identify opportunities to improve forecasting accuracy and planning maturity

· Drive adoption through education, data transparency, and demonstrated value

· Reinforce messaging that RMO protects delivery rather than controls teams

QUALIFICATIONS AND EXPERIENCE

Education

Bachelor’s degree in business, Project Management, Operations, or related field (required)

PMP, PgMP, or equivalent certification preferred

Experience

5–8+ years of experience in:

· Project/Program Management, PMO, or Resource Management

· Experience working in a matrixed or federated organization

Proven experience with:

· Capacity planning

· Resource forecasting

· Portfolio management

· Experience supporting executive-level decision-making

· Skills & Competencies

· Strong analytical and data interpretation skills

· Ability to translate complex data into clear business insights

· Strong stakeholder management and influencing skills

· High level of business acumen and strategic thinking

· Advanced proficiency in Excel and resource management tools (Smartsheet preferred)

· Ability to operate without direct authority and influence outcomes

Work Environment & Physical Demands

LifeWave will operate as an in-office organization, and all employees are required to work onsite in alignment with corporate policy. While performing the duties of this job, the employee is regularly required to work at a computer workstation and be mobile within the office. Occasional movement of up to 25 pounds may be required.

LifeWave is committed to creating an inclusive workplace that values diversity and promotes equal opportunities for all. We embrace the principles of the Americans with Disabilities Act (ADA) and strive to provide reasonable accommodations to qualified individuals with disabilities.

In our pursuit of building a diverse and talented team, we encourage candidates of all abilities to apply for positions at LifeWave. If you require accommodation during the application or interview process, please inform our HR department, and we will work with you to ensure your needs are met.

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